Jack is a dog. Susy is a cat. They travel more than most people.
This shop started with a genuinely stupid problem. Every pet carrier on the internet says "airline approved" on the box, and not one of them tells you the measurements that decide whether you are getting on the plane with it.
So you buy one. And then you stand at a gate at six in the morning hoping the agent does not look too closely, because you never found out that Southwest publishes 8.5 inches of height and the bag you bought is 11.
What we do differently
Three rules, and they are not marketing.
- Every carrier publishes its length, width and height. Where a supplier publishes only part of the numbers, the listing says so in plain words and tells you which airlines it does and does not clear, instead of filling the gap with a guess.
- We never write "airline approved". It is not a certification and no airline issues one. Instead each listing tells you the measurement and points you at the airline's own published limit.
- We count all three measurements, and give height one inch. Length and width are fixed by the space under the seat and have to clear as published. Height gives a little, because soft carriers compress — which is why every airline recommends soft-sided in the first place. One inch of that, and no more. A looser rule would make our tables look better and our customers worse off.
Small, and staying that way
This is not a warehouse operation with a support queue. It is a small shop with a tight catalogue: a handful of carriers we can stand behind, the harness and the pads and the bowls that genuinely make the trip easier, and nothing bought in to pad out a category page.
Everything ships from inside the United States because a pet carrier that arrives after your flight is worth nothing.
And the emails get answered by a person. Send your pet's measurements and the airline you are flying, and you will get a size back — or an honest "we do not have one that fits you". Both are more useful than a chatbot.