Tell us the airline and the measurements
That is genuinely the fastest way to get a useful answer. Give us your pet’s length lying down — nose to the base of the tail — the standing height from floor to the top of the head, and who you are flying with, and we will come back with a size, or tell you honestly that we do not have one that fits.
- A person replies within one business day.
- Measurements get you an answer in one reply, not four.
- Returns need an authorisation before you post anything back.
The four things people usually ask
Within one business day, usually sooner. A person reads these — there is no chatbot in front of us.
Send your pet’s measurements and the airline in the form above and we will tell you. Or do it yourself in ten seconds with the airline size guide — pick your airline and it shows which of our carriers gets under the seat, and by how much the others miss.
You get a tracking number by email the moment the label is created. If it has been more than five business days since that email and tracking has not moved, send us the order number and we will chase the warehouse.
Write to us first with the order number and what you want to return. We will send a return authorisation and the correct warehouse address — a parcel sent back without one cannot be credited. Thirty days from delivery, unused and in the original packaging. Full detail on shipping and returns.